Grievance Redressal Policy

Support & Escalation

Grievance Redressal Mechanism

We are committed to resolving investor concerns promptly, transparently, and through the appropriate channels provided under the regulatory framework.

First point of contact

The clients can write to the support platform of Param Nivesh for redressing the grievance. Please do write to us at info@paramnivesh.com.

1

Raise grievance with Param Nivesh

Share your concern through our support platform or by email so we can review the issue and respond directly.

2

21 working day resolution window

If the grievance raised by the customer in the support platform fails to be redressed within the period of 21 working days, the customer can escalate further.

3

Escalate to SCORES

The customer can raise the grievance on the SCORES platform, which is SEBI's complaints redress system.

SCORES platform

SCORES is SEBI's online complaints redress system for investors seeking escalation when a complaint remains unresolved.

SCORES LINK - Click Here

ODR Portal

If unsatisfied with the response, the ODR Portal may be accessed. Your attention is drawn to SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on Online Resolution of Disputes in the Indian Securities Market.

A common Online Dispute Resolution Portal harnessing conciliation and online arbitration for disputes arising in the Indian Securities Market has been established.

Access ODR Portal
Compliance Officer

Contact details for escalation support

Name

Mr. Inderjeet Singh

Phone No

+91 9993830999